Shipping policy

Shipping Policy

General Shipping Information

We are committed to processing and shipping your order as efficiently as possible. Orders are processed during regular business hours, excluding weekends and statutory holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times and costs may vary depending on product availability and shipping destination.

Standard In-Stock Items

Items that are in stock at our facility are typically processed and shipped within 2 - 4 business days of order confirmation.

Delivery times for standard items generally range from 7 - 10 business days, depending on the customer’s location and the shipping method selected at checkout.

Special Order & Supplier-Sourced Items (Europe)

Some products offered in our online store are sourced directly from our supplier in Europe. These items are clearly identified on the individual product pages.

For these supplier-sourced items, shipping timelines are as follows:

Supplier to Us: Approximately 2 to 6 weeks
Processing at Our Facility: Once received, orders are prepared for shipment
Delivery to Customer: Approximately 7 to 10 days, depending on the delivery address and carrier

Because these items are sourced internationally, shipping timelines may vary due to customs processing, supplier availability, or transportation delays beyond our control.

Combined Orders

If your order contains both in-stock items and supplier-sourced items, the order may ship in multiple packages. In some cases, we may hold in-stock items and ship the full order together once all items have arrived, unless otherwise requested.

Shipping Delays

While we make every effort to meet estimated shipping times, delays can occasionally occur due to factors such as carrier disruptions, customs clearance, or weather conditions. We appreciate your patience and understanding in these situations.

Shipping Rates

Shipping rates are calculated at checkout based on order size, weight, destination, and shipping method selected.

Questions About Shipping

If you have questions about shipping timelines or your specific order, please contact us at customerservice@onduty.ca or contact page. We are happy to assist.